Limited Warranty

This limited warranty applies to all bicycles purchased from the seller. Please read the terms below carefully.

1. Warranty Periods

Brand-New Ebikes:

The warranty period is aligned with the official warranty policy provided on our website. For any issues, customers can reach out to either the seller or the official customer support team with proof of purchase.

Certified Pre-Owned Ebikes:

Bike Frame: 5 years

Electrical Components and Mechanical Parts (excluding consumable parts): 1 year

2. Warranty Claim Eligibility

For any warranty claim to be considered, the e-bike must be properly assembled, stored in a reasonably clean and sanitary condition, and accompanied by the original, dated sales receipt for the e-bike.

  • For customers who purchase online, we can track your order history.
  • For customers who purchase offline, please retain your receipt in a safe place.

3. Coverage and Exclusions

The warranty covers the following:

  • Defective frames, electrical components, and mechanical parts under normal use.

The following damages are not covered under this warranty:

  • Damage caused by normal wear and tear, including fatigue, such as:
  1. Bearings
  2. Bearing races
  3. Chain rings
  4. Cassettes
  5. Tires
  6. Tubes
  7. Saddles
  8. Chain
  9. Brake pads
  10. Brake discs
  11. Wheel hubs
  12. Spokes
  13. Handlebar grips
  14. Cables and housing
  15. Bushings

Damage to a covered component during shipping is not covered by this limited warranty. However, we will replace such damaged covered components if you:

  • Notify us of a covered component damaged in the shipping process within seven (7) days of receipt;
  • Provide us with a dated picture of the damaged covered component;
  • Return all original packaging and paperwork included with the e-bike;
  • Note any immediately recognizable damage on the shipper’s Bill of Lading prior to signing off on the shipment.

PLEASE NOTE: Shipping damage claims are very time-sensitive, and it is your responsibility to inspect the e-bike immediately upon receipt.

4. Exclusions Related to Paint and Appearance

Paint fading caused by the effects of ultraviolet light (UV) or outdoor exposure is not covered by this limited warranty.

5. Labor Charges and Component Sourcing

All labor charges for warranty service, including the transfer of components and/or any installation of new components, are the responsibility of the bicycle owner.

Due to product evolution and obsolescence (such as products that have been discontinued or are no longer stocked), some frames or components may not be available for older or limited-edition models. In these cases, the seller may elect to provide a replacement that it determines to be the most nearly comparable model. However, sourcing and paying for components is the responsibility of the bicycle owner.

6. Seller’s Discretion

All determinations under this limited warranty will be made at the sole discretion of the seller, including but not limited to the decision to repair or replace a defective product, and the selection of the most comparable replacement product then available.

7. Limitation of Remedies

The remedies stated above are the exclusive remedies under this warranty. Any and all other remedies and damages that may otherwise be applicable are excluded, including but not limited to incidental or consequential damages, damages to other property, or any punitive damages.

8. No Additional Warranties

This is the only warranty made by the seller on its frames and components, and there are no warranties that extend beyond the description herein. Any warranties that may otherwise be implied by law, including but not limited to any implied warranty of merchantability or fitness for a particular purpose, are excluded.

9. Further Restrictions

Please refer to the documents included with your bicycle for possible further restrictions.

10. Legal Rights

This limited lifetime warranty gives the consumer specific legal rights. The consumer may also have other legal rights which vary from state to state or country to country. Some states and countries do not allow the exclusion or limitation of incidental or consequential damages or warranties, so the above limitations or exclusions may not apply to you. If it is determined by a court of competent jurisdiction that a certain provision of this limited warranty does not apply, such determination shall not affect any other provision of this limited warranty, and all other provisions shall remain in effect.